4. SHIPPING POLICY

To be published on page /notelegali/informativa-spedizioni

1. Scope

This policy applies only to physical products purchased on the website. It does not apply to in-salon services, digital courses or digital Gift Cards.

2. Destinations and costs

Available destinations, delivery methods and related costs are shown at checkout before payment.

3. Preparation times

3.1 In-stock products

The preparation time is stated on the product page or in the order confirmation.

3.2 Pre-orders

Extensions and variations purchased as pre-orders generally take 3–4 weeks. The customer is notified by email when the product becomes available.

4. Delivery times

Unless a different agreement is shown before purchase, delivery takes place within the time limits set by law. If the agreed time cannot be met, the customer will be informed and may exercise the remedies provided by law.

5. Delivery address

• First and last name.

• Street and building number.

• Postal code, city and province.

• Doorbell name, apartment or stairwell, if applicable.

• Phone number.

• Email address.

6. Incorrect address or unclaimed parcel

If a parcel is returned to the sender because the details were incorrect, the recipient was absent or it was not collected, the customer may be charged for reshipping. Statutory withdrawal and refund rights remain unaffected.

7. Tracking

When available, the tracking code is sent by email. Tracking information may take a few hours to update.

8. Transfer of risk

For purchases made by consumers, the risk of loss or damage remains our responsibility until the customer, or a third party named by the customer other than the carrier, takes physical possession of the product.

9. Parcel marked as delivered

If tracking shows “delivered” but the customer cannot find the parcel, they should check with the concierge, family members or neighbors and contact us promptly. We will open an investigation with the carrier. “Delivered” status is evidence, but does not automatically remove any of the customer’s rights.

10. Lost parcel

If a parcel is lost in transit, a claim is opened with the carrier. Once the loss is confirmed, the solution provided by law, such as reshipment or a refund, will be offered.

11. Damaged parcel

The customer is asked to photograph the parcel and product, keep the packaging and contact us promptly. Failure to report the issue immediately does not remove the statutory warranty.

12. Costs in case of withdrawal

When a valid right of withdrawal is exercised, the cost of standard delivery is also refunded. Any extra amount paid for a more expensive express delivery is not refunded. The direct cost of return shipping is paid by the customer, except for defective, incorrect or otherwise legally covered products.

13. Collection at the premises

Collection at the premises is available only when stated or confirmed. The customer must wait for the “ready for collection” notice and follow the agreed days and times.

14. Delays outside the business’s control

Strikes, weather events, customs checks, logistics disruptions or other external causes may affect delivery times. In these cases, the customer will be informed and the remedies provided by law remain available.

15. Contact

For shipping assistance: certified email (PEC) michaellnavarro@pec.libero.it, telephone +39 328 687 5675.